Thank you for visiting and shopping at Cosmo Group Pakistan. Following are the terms and conditions that constitute our Shipping Policy. Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Location	Duration	Charges
Within Karachi	2 – 3 business days	Rs. 250/-
Outside Karachi	3 – 5 business days	Rs. 350/-

* Overnight delivery is only available for orders with delivery addresses within Karachi. Delivery delays can occasionally occur.

Damages

Cosmo Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the Pakistan

Return

All returns must be postmarked within 2 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at orders.cosmo@cosmogroup.com.pk or call us at +92 21 35878325, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:Mezzanine Floor Plot # 29/C 24th Street, Tauheed Commercial DHA Phase 5, Karachi.